Newshot
Account

Some players report that physical boxed copies of GTA 6 did not include a game redemption code, and retailers refused refunds

Source: IT之家 Published: Business & Funding 中文 GTA6
AI summary

According to Notebook Check, some players found that their physical GTA 6 boxes contained no Xbox or PlayStation Store redemption code, and their refund requests to Rockstar Games and retailers were unsuccessful. Posts on X showed a PS5 buyer finding only a gray printed area where the code should have been, with Best Buy refusing a refund, while a Reddit user who ordered through Rockstar's official channel received the bonus poster but no code and had two support tickets closed. Rockstar's website advises buyers from third-party retailers to contact the seller, but since the affected products were unopened, the issue likely originates in manufacturing before retail rather than with retailers, and reports also note that codes in some European-market boxes lacking extra protective layers can be read through the packaging with a bright flashlight without breaking the seal.

Translation(model translation, not the source's own text)

Some Players Report Missing Game Redemption Codes in Physical Boxed Copies of GTA6 They Purchased, Refund Requests to Retailers Refused

IT之家, November 14: According to foreign media Notebook Check, some players found that the physical boxes of GTA6 they purchased did not contain an Xbox or PlayStation Store game redemption code. The players tried to request refunds from Rockstar Games and retailers, but none succeeded.

Posts circulating on X show that a buyer of the PS5 version of GTA 6 opened the package and found that the inner page, which should have had the game redemption code printed on it, contained only a gray printed area and no actual redemption code. More frustratingly, the retailer Best Buy even refused to process a refund for the buyer.

Even if players preorder the physical boxed version of GTA 6 directly through Rockstar Games' official channel, they may encounter the same problem. Reddit user InParties said they received the double-sided poster included with the game but could not find the PlayStation Store redemption code that should have been there. After the user sought help from Rockstar Games customer service, customer service even closed the two tickets they had submitted.

Rockstar Games' official website currently advises users who bought the game through third-party retailers to contact the corresponding seller directly. However, because the products with problems were all unopened packages, it is difficult to blame retailers such as Best Buy, Walmart, or GameStop. By comparison, the problem is more likely to lie in the manufacturing stage before the game officially entered retail channels.

Worse still, the boxed redemption codes for the PS5 and Xbox versions of GTA 6 also carry the risk of being stolen by logistics personnel or consumers. Previous reports pointed out that by shining a high-brightness flashlight on the box, it may be possible to see the game CDKEY information printed inside through the outer packaging, and the redemption code can be obtained without breaking the seal. However, at present this problem appears to be mainly concentrated in some European market versions of the game, where the relevant boxes lack an additional protective layer.

Related articles

  • Report: Douyin Sends Streamers GTA6 Livestream Rules: Explicit Content Must Be Covered
  • Rockstar releases new GTA6 gameplay footage, showing multiple luxury sports cars driving on streets
  • Player unboxes physical boxed version of GTA6: box contains only download code and cover poster, no physical map
  • Rockstar launches new round of GTA6 marketing, quietly opens new account and releases Vice City beach road footage
  • The Guardian UK teases exclusive GTA 6 feature to be published on November 14, revealing the real-world inspiration process for the Vice City map
  • Rockstar joins Douyin, first video tells players to preload GTA6 immediately

The translation is machine-generated and individual terms may be off. Nothing is rewritten or cut; the original is authoritative.

Published by IT之家
This site only summarises and aggregates; copyright stays with the original author. Headlines and summaries follow the source — where they differ, the original wins.
Read the original ↗