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“Like a swarm of bees”: 亚马逊 Prime Air delivery drones too noisy, drawing complaints from local residents

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On Nov 14, the Houston Chronicle reported that 亚马逊’s Prime Air ultrafast drone delivery service promised to deliver snacks, daily goods, or emergency medical supplies weighing up to 5 pounds (about 2.3 kg) to customers’ doorsteps by air within 30 minutes, but local residents are not buying in, with noise pollution a frequent complaint in Texas communities where the service operates. A Richardson resident told The New York Times that what the area is experiencing will soon play out across the United States, when people will believe that having so many drones flying overhead all day is a very serious problem, while 亚马逊 said it has listened to early feedback, met with residents and city leaders, adjusted flight operations, and argued that delivery-phase noise is lower than an idling delivery truck at the curb for about 30 seconds and cruising noise is like a window fan on low, usually inaudible indoors, with overall reviews “overwhelmingly positive.” Some residents also raised privacy concerns over drone navigation cameras and individual delivery mishaps such as packages falling into pools and drones grazing buildings, prompting measures including raising the minimum average outbound

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"Like a swarm of bees": 亚马逊 Prime Air delivery drones too noisy, draw complaints from local residents

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"Like a swarm of bees": 亚马逊 Prime Air delivery drones too noisy, draw complaints from local residents

IT Home, November 14 news: According to the Houston Chronicle, 亚马逊's ultrafast drone delivery service Prime Air once promised that whether it was an afternoon snack, everyday groceries, or emergency medical supplies, as long as it weighed within 5 pounds (IT Home note: about 2.3 kilograms), it could be delivered directly by air to consumers' doorsteps in as fast as 30 minutes. However, local residents are not buying into the service.

In the Texas communities where 亚马逊 operates the service, noise pollution has become a frequent focus of resident complaints.

"When it first launched, it was really cool and novel, but now it's practically driving me crazy," a local resident said. "It sounds like a huge swarm of bees hovering around your ears, much louder than an ordinary swarm, and it buzzes nonstop from morning to night." Since Prime Air drones arrived in the area, local residents' complaints about noise pollution have been continuous.

"What Richardson is experiencing now will soon play out across the whole country, and by then people will finally believe what we've been saying — having this many drones flying overhead all day really is an extremely serious problem," a Richardson resident said in an interview with The New York Times.

In a statement, 亚马逊 responded that the company has been humbly listening to early feedback from residents of Richardson and other cities, has sent teams to meet with local residents and municipal leadership, and has adjusted its flight operations accordingly.

"During the package delivery phase, the drone's volume is lower than that of a delivery truck idling at the curb, and it lasts only about 30 seconds," 亚马逊 said. "During the high-altitude cruising phase, its sound is equivalent only to a window fan running on a low setting, and it is usually inaudible indoors."

亚马逊 also emphasized that overall evaluations of its Prime Air drones and its "delivery within 30 minutes" service from the outside world are "overwhelmingly positive."

Besides noise, some residents have also expressed concerns about privacy issues posed by the drones' navigation cameras and about individual delivery mishaps (such as packages falling into swimming pools and drones grazing buildings).

In response, 亚马逊 has taken improvement measures including raising the minimum average altitude for outbound flights to 225 feet (about 68.6 meters) and allowing residents to apply to blur images of their homes in the system map.

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