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Massive Outage Affects Multiple Industries Worldwide; Microsoft Confirms Progress in Restoring Major Software Services
IT之家, November 13: According to a late-night report from Bloomberg today (the 13th), recovery work on Microsoft's major software services has made progress. The massive outage has paralyzed government agencies, financial traders, and business operations in many parts of the world.
In a bulletin released by Microsoft at around 9 a.m. New York time on the 13th (IT之家 note: corresponding to 22:00 Beijing time), the company confirmed that service operations had improved, with the backlog of emails greatly reduced and nearing normal levels. However, more than 20 products and services may still experience errors.
By this morning local time, users were experiencing problems such as meeting invitations failing to be delivered and webpages not responding for a second consecutive day. Microsoft service outages have rarely lasted more than a few hours.
Since the outage occurred on the afternoon of the 12th local time, Microsoft has announced repair progress almost every hour, including measures such as troubleshooting system faults and redirecting user traffic to other servers. Although signs of recovery appeared several times during the period, service conditions quickly deteriorated again.
The cause of the outage has not yet been determined. Microsoft said that a core process on some servers had completely stopped responding due to excessive load, and initial troubleshooting and repair work was also hampered as the servers continued to report errors.
After the outage ends, Microsoft will disclose more details. There is no evidence that the incident involved malicious activity.
The Microsoft outage also forced some companies to delay earnings releases. Swiss luxury group Richemont and U.S. truck and bus manufacturer Workhorse Group became victims of this round.
Apparel group PVH, which owns brands including Calvin Klein and Tommy Hilfiger, announced a restructuring plan that will cut about 4% of its global workforce. An anonymous person familiar with the matter said the company had originally planned to hold "difficult conversations" with some employees in Asia on the morning of the 13th local time, but the Microsoft outage prevented these conversations from taking place as scheduled, leaving employees unclear about whether they could remain employed.
Outage monitoring site Downdetector received hundreds of thousands of outage reports from Microsoft users in more than 70 countries. In addition to email and chat services, cybersecurity software, file-sharing services, and system management tools were also affected.
In the UK, people familiar with the matter said the Microsoft outage affected communications at medical institutions, and the National Health Service had to postpone some treatment appointments. Guy's and St Thomas' Hospital in London reminded patients that email was temporarily unavailable, while care continued as scheduled. Several local police departments also said they could not receive crime reports online.
Traders in Singapore, securities brokerage firms in India, and government officials in Tokyo also encountered Microsoft service outages. Euronext issued a notice informing users that its email communication service was disrupted.
Japan's Ministry of Finance said it was unable to receive emails for most of the day. Because the email system was down, Japanese government departments had to switch to posting paper notices to announce daily work schedules to reporters.
The Reserve Bank of Australia was also affected, with several departments unable to use Outlook, but critical operations ran normally. New Zealand's immigration department suspended processing of all visa applications.
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