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JD.com 2026 Singles' Day results: over 300 million service orders, more than 2,000 home appliance and home furnishing brands see GMV up 100% year on year

Source: IT之家 Published: Product & Design 中文 增长
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JD.com released its 2026 Singles' Day (11.11) sales data: as of 23:59 on November 11, it sold over 50 million AI products and generated over 300 million service orders, while new users participating in JD 11.11 for the first time placed an average of 6 orders. Haier, Midea, Hisense, TCL, Gree, Xiaomi, Roborock and other brands surpassed 1 billion yuan in GMV, and more than 2,000 home appliance and home furnishing brands saw GMV grow 100% year on year. Offline, 34 JD MALL stores, over 200 JD Electronics city flagship stores and nearly 18,000 JD home appliance and home furnishing specialty stores recorded over 13.4 million visits in total.

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JD.com's 2026 Double 11 results are out: over 300 million service orders generated, over 2,000 home appliance and home furnishing brands saw transaction volume increase 100% year-on-year

IT Home, November 12 news: JD.com has now announced its 2026 Double 11 transaction data. As of 23:59 on November 11, JD.com 11.11 2026 sold over 50 million AI products in total, generated over 300 million service orders, and new users participating in JD.com 11.11 for the first time placed an average of 6 orders.

JD.com stated that as of 23:59 on November 11, JoyInside had completed over 70 million interactions in total and has become an AI companion for millions of households. The peak daily active users of the JoyAI App reached more than 5 times the normal period. During JD.com 11.11, consultation orders for the AI doctor "Dawei" increased more than 5 times year-on-year. Throughout the full 11.11 cycle, transaction volume for AI trend products such as AIPC, AI workstations, AI cameras, AI glasses, and AI recording devices increased more than 100% year-on-year, searches for "Token" rose more than 13 times month-on-month, and sales of large-model Token packages on the JD platform increased more than 10 times month-on-month.

In terms of specific brands, transaction volume for brands such as Haier, Midea, Hisense, TCL, Gree, Xiaomi, and Roborock exceeded 1 billion yuan; more than 2,000 home appliance and home furnishing brands saw transaction volume increase 100% year-on-year; more than 1,000 brands on JD Supermarket and more than 6,000 industrial product brands on JD Hardware City saw transaction volume increase more than 100% year-on-year; and more than 200 overseas brands on JD Worldwide doubled their transaction volume month-on-month.

In offline channels, 34 JD MALL stores nationwide, more than 200 JD Electronics city flagship stores, and nearly 18,000 JD home appliance and home furnishing specialty stores recorded cumulative foot traffic of more than 13.4 million visits. JD Discount Supermarket accelerated nationwide store expansion, with 15 large stores densely laid out in North and East China; first stores in Tangshan and Hengshui opened one after another, and both stores drew more than 50,000 visits on opening day.

In addition, during 11.11, transaction volume for the platform's housekeeping multi-use cleaning service cards increased more than 550% year-on-year. JD Moving Service expanded to 12 cities nationwide, with orders increasing nearly 300% year-on-year. JD Car Care service orders increased 167% year-on-year, and two-wheeler door-to-door repair service orders increased more than 140% year-on-year. Orders for the newly upgraded charging pile installation service grew nearly 100%. Health services continued to heat up: the number of JD health checkup users increased 300% year-on-year, transaction volume for JD medical aesthetics services increased 3.6 times year-on-year, and orders for hospital-equivalent at-home testing services increased 6 times year-on-year.

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